Wants to know more about Returns Policy.

What is the Return policy period?

Our endeavor is to provide the best customer service every time you shop with us, however, please do not lose your faith in us if you receive a damaged product or do not like the fit or design of the product. You can initiate a return request within 7 days of product delivery.

All returns are refunded in the form of Store Credits/Bank Refund. Store Credits can be redeemed on any product on our website within a period of six months.

How do I return an item purchased on Heer Fashions?

If you are not 100% satisfied with the product you have purchased from us, you can initiate the return request within 7 days from the deliver date and get credit amount in your Heer Fashions account (P.S. Returned products should be in the state in which you received and in the original packaging).

Once your return request gets approved by us, you now have to ship the product at our address mentioned on the invoice. Please note that you need to share the courier receipt with tracking details within 7 days of your return request approval failing which your return request stands cancelled.

Return request will not be processed unless approved by Heer Fashions. In case customer ships/courier the product without getting return request being approved, return request will be liable for cancellation.

Heer Fashions.com will cover the cost of shipment only when the product received by the customer is Wrong/Damaged/Defective.

What are the checks done by Heer Fashions while accepting a return product from the customer?

1. Please ensure that the returned merchandise is unused, unworn, unwashed, undamaged and in a sealed condition.
2. The original packaging including tags, boxes should be intact while returning the merchandise.
3. All the returned merchandise should be in original packaging condition and the address should to be pasted on the packet.

When are returns not possible?

1. Return request will be accepted only within 7 days from product delivery.
2. Returns will not be accepted if original packaging, invoice or tags are missing.
3. Returns will not be accepted if returned merchandise is used, worn, washed or damaged.
4. Following product categories fall under “No Return/Exchange category”, unless there is an inherent damage/ defective issue at the time of delivery due to a miss from our side.

I have changed my mind and would like to retain the product. What do I do?

Kindly call / mail us and inform us about the cancellation of return request.

HEER FASHIONS